If your finished job does not reasonably resemble your hard copy, color proof, or if we have failed to follow your submitted order instructions, the following guarantee will apply.

This guarantee does not apply to errors or corrections that were contained in the clients proof, but not noted on your approved proof form.

If for any reason you have a problem with your order, please contact your OCsigns.com representative by e-mail, phone, fax or letter within 2 days of receipt of your order.

At our sole option, OCsigns may elect to issue a refund for the defective portion of your order at an incremental rate in lieu of total replacement of the product. Additionally, OCsigns.com will reimburse you for a normal ground return shipment of the defective order or portion thereof. We will notify you within 2 business days of our decision, and if a reprint is warranted, the defective order/portion reprint will immediately be placed into a normal production cycle.

Since all of the products we sell are custom made, OCsigns.com's maximum liability shall be the replacement of the defective order (or portion of the order) or a prorated refund based on the incremental rate up to the purchase price of the job in question.