Orders - Cancellations, Changes & Tracking

Info on cancelling, changing & tracking sign orders

Cancelling a Sign Order...

Can an order be cancelled at any time?
Our cancellation policy is as follows... Any order can be cancelled "free of charge" as long as we have not started any work on the order in question. Once any work has been initiated, there may be a cancellation fee charged, dependent on the amount of work and time already spent on the order. Cancellation fees are job specific and can vary. All cancellation fees will be discussed, with the customer, before any charges are applied.

However, order cancellation is not an option if...

• The order has already been printed or produced per customer approval;
• The order is already completed and packaged for shipment; or when the order is complete and ready to pick-up for our local customers choosing to walk-in and receive their product;
• The order is en route to the specified shipping location;
• Or when an order has been signed for and delivered. NOTE: Refusing a package, as a means of trying to cancel a shipped order, may actually incur an additional cost for the transit back to our facility, on top of the charges for the actual order itself.

Please realize, that in all cases, OCSigns.com provides our clientele (online and local) with customized sign products that, in most cases, cannot be restocked and resold to the general public or private sector. Once you have approved your particular order, all applicable fees are immediately due, and you will be charged accordingly. If, however, the product received has any noticeable defects...IMMEDIATELY call your sales representative to discuss the matter further.

Changing a Sign Order...

How do I make changes to an order placed online?
When ordering online, if you notice that you have ordered the wrong amount, size, quantity, product, etc., just simply pick up the phone and call Quick Signs at (714)  573-9313. Our friendly sales team will help locate your order and make the necessary changes before you receive a visual proof. PLEASE NOTE: Do not place another order, to counteract the incorrect order placed online, as you may get charged for both orders, unless proper notification is received, via phone, to cancel one of the orders.

How do I make changes, if necessary, to the visual proofs I receive?
Visual proofs are sent via email without about 24 - 48 hours after an order is placed. Once you receive your visual proofs, please look them over very carefully, for any spelling, numbering or grammatical errors. If you notice any incorrect information, or need to make a change to the layout, please reply back to the initial email with any corrections or concerns. You may also call your sales representative to discuss corrections over the phone during our operating hours Monday - Friday 8:30 a.m. to 5:00 p.m. PST. If you call after hours, please leave a brief message, and your call will be returned in the order received.

Can I make changes to my order after "final approval" is given?
9 times out of 10, the answer is No. As soon as the customer gives their approval to move forward to print, the order autmatically goes into production. So we caution our customers to inspect their layout and job details thoroughly before giving their "final approval." If you have already given your approval and need to make any changes, call your Sales Representative IMMEDIATELY, to see if your sign has been printed yet. Once an order is approved by the customer and printed, any changes will incur additional fees, to produce new signs.

PLEASE NOTE: Changes to sign product, quantity, sizes, etc. may increase or decrease the overall price of your particular job. All pricing changes during the course of our business together, will be addressed by your sales representative, via phone or email before any additional charge and or refund is assessed.

Tracking an Order...

How will I know when my package has shipped?
As soon as your package is ready for shipment, our shipping department generates a shipping label for your particular package. The UPS Worldship software that we utilize automatically sends an email to the customer once the package is scanned and leaves our facility. When you receive the UPS email notification it will contain your tracking number giving you the ability to view the progress of your package while in transit. If you know your package should have already shipped, and did not receive an email from UPS, please give your sales representative a call to obtain your tracking information.

*Note: Please make sure to provide correct shipping information with your order to avoid any problems during transit. Wrong shipping information can result in additional shipping fees.

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